Having trouble with Tidal on your Samsung TV? No need to panic! We’ve got you covered. This guide will show you easy steps to fix the issue so you can enjoy uninterrupted streaming of your top picks.
1. Check your internet connection
For smooth streaming on Tidal, make sure your Samsung TV has a fast, stable internet link.
- Verify that your TV is connected to your Wi-Fi network or an Ethernet cable
- Perform a speed test using your TV’s internet browser or a separate device to check your bandwidth
- If necessary, restart your modem or router and reconnect your TV to the network
2. Verify your subscription and account details
Having trouble streaming on Tidal? Check your account or subscription details to fix it.
- Ensure that your Tidal subscription is active and up-to-date
- Double-check your login credentials to confirm that they are correct
- Sign out of your Tidal account on your Samsung TV and sign back in to refresh your account information
3. Update your Samsung TV and Tidal app
Keep your Samsung TV and Tidal app in sync by updating them. Avoid glitches and enjoy smoother streaming!
- For your Samsung TV, navigate to Settings > Support > Software Update > Update Now and follow the on-screen instructions
- To update the Tidal app, go to the app’s settings on your TV and check for available updates
4. Clear cache and data for the Tidal app
Having trouble with the Tidal app? Clearing cache and data can fix problems from temporary files or corrupted data. Learn how to do it on Samsung TVs here.
- Navigate to Settings > Apps > Tidal > Clear Cache and Clear Data on your Samsung TV
- Relaunch the Tidal app and try streaming your content again
5. Adjust video and audio settings on your Samsung TV
Sometimes, your Samsung TV’s video and audio settings can mess with the Tidal app. Here’s how to tweak them:
- Go to Settings > Picture or Settings > Sound on your Samsung TV
- Adjust the video and audio output settings to match your TV’s capabilities
- If you’re using external speakers or a soundbar, ensure that they are properly connected and configured
6. Reinstall the Tidal app
Having trouble with Tidal? Reinstalling it can fix bugs or corrupted files. Here’s how to do it:
- Uninstall the Tidal app by navigating to Settings > Apps > Tidal, then select Delete
- Reinstall the app from your TV’s app store, and sign in with your account details
- Test the app to see if the issue has been resolved
7. Check for known issues and outages
Having trouble with Tidal? It might be down or facing issues. Check if that’s the case!
- Visit the Tidal Help Center or social media channels to see if there are any reported outages or service interruptions
- If an outage is reported, you may need to wait until the issue is resolved by the service provider
8. Contact customer support
Tried everything but Tidal won’t play on your Samsung TV? It’s time to reach out to customer support for help. Click here for more guidance.
- Reach out to Tidal customer support through their website or phone helpline
- Alternatively, contact Samsung customer support for help with your specific TV model
Conclusion
With this easy guide, fixing Tidal problems on your Samsung TV can be a breeze. Start by checking your internet and account info. Then, update your software, clear out old data, and reinstall the app if necessary. Still stuck? Reach out to Tidal or Samsung’s help teams for more help. They’re there to assist you!
