Are you having trouble with your Ring camera? Are you seeing a black screen instead of the live view? Don’t worry! We’ve got the solutions to fix this issue right here. In this blog post, we’ll be taking a look at how to troubleshoot and resolve the Ring camera black screen issue.
Check the Power Source
If you’re seeing a black screen on your Ring camera, it could be related to the power source. First, check to make sure your Ring camera is powered on. If it is not, try another outlet. The one you’re using may be faulty or associated with a low voltage. Your Ring camera requires a power source that supplies a minimum of 16 volts AC. To check the voltage of your Ring camera: open the Ring app, tap on the three lines (hamburger) icon in the top left corner and select “Device Health” > “Power”. If the battery level is low or if it says “Battery” as the power source, remove and reinstall the Ring app and reconfigure your power mode. Additionally, unplug the power source from your device for twenty seconds and reinsert it before testing again. If you’re still having issues with your black screen contact Ring Support for further assistance.
Ensure the App is Up to Date
Ensuring that your Ring app is up to date is important for providing you with the best experience possible. Having an outdated version of the app can lead to issues like a black or blank screen in Ring cameras. To make sure this doesn’t happen, consider the following steps:
1. Check your Wifi signal strength in the Ring app.
2. Ensure your Ring app is up to date by visiting the App Store or Google Play Store and downloading the latest version of the app.
3. If you’re still having issues with a black or blank screen, try uninstalling and reinstalling the app.
4. Finally, you may need to refresh the Ring app to ensure that you’re seeing the most up-to-date battery status.
By following these simple steps, you can easily ensure that your Ring App is up-to-date and running smoothly so you can get back to using your camera without any issues!
Restart the Camera
Restarting your Ring camera can help fix a black screen issue. To restart your Ring camera, press and hold the setup button on the back of the device for 10 seconds. This will power cycle the device and may resolve any issues with a black screen. If this does not work, you may need to check your internet connection or reset your Privacy Zone Settings.
Reboot your Router
Rebooting your router is a simple, effective way to fix many common connection issues and can be done in just a few steps. To reboot your router, unplug the power cord from the back of the modem or router. Wait for approximately 30 seconds before plugging the power cord back into the modem or router. Once you’ve done this, wait a few more seconds for it to boot back up before connecting again. This should help resolve any connection issues you may be experiencing.
If you are experiencing black screen issues with your Ring camera, you can try to reset your Privacy Zone Settings. To do this, open up your Ring app and tap on the gear icon in the top right corner of your device list. Select “Privacy Zones” and then select “Reset” to reset all settings. Once you have done this, reconnect your Ring camera to view your footage again. If this does not work, try setting up a new internet connection on your Ring device and then reconnecting it to your Wi-Fi network.
Check your Network Settings
To fix a Ring Camera black screen, it is important to check your network settings. Make sure you are connected to the correct Wi-Fi network and that there is an active internet connection. If your Ring device is still not connecting, try rebooting your router or modem to reset the connection. You can also try moving your camera closer to the router and making sure it has plenty of power. If these steps do not work, contact Ring customer support for further assistance.
Reset Your Camera Using the Mobile App
If you are experiencing a black screen when trying to view your Ring camera, you can reset your camera using the mobile app. Here is a step-by-step guide on how to reset your camera:
1. Open the Ring app on your device and select the “Devices” tab.
2. Locate the device you wish to reset and tap on it.
3. Press and hold the setup button on your device for 10 seconds until it starts blinking rapidly. This indicates that the reset process has begun.
4. Wait for the device to go offline in the app and then come back online again, which indicates that it has been successfully reset.
5. You can now test to see if the black screen issue has been resolved by attempting to view a live video or recording from your Ring camera again.
By following these steps, you should be able to successfully reset your Ring camera and get rid of any black screens issues that you may be experiencing with it.
Reset Your Camera Using the Web Portal
If your Ring camera is not working correctly, or you’re seeing a black screen, you can reset your camera using the web portal. Here’s how:
1. Log into your Ring account on the web portal.
2. Scroll down to the Device Health page and find the Tools option.
3. Tap “Reboot this device” and confirm you want to reboot the camera.
4. Wait for the camera to restart and check if the issue is resolved.
5. If not, try a hard reset by pressing and holding the setup button for 10 seconds.
6. If that doesn’t work, move your Ring camera closer to your Wi-Fi router or reset it using instructions from Dojo’s website (https://www.dojo-labs.com/).
7. If all else fails, contact Ring customer service for assistance with any further troubleshooting needed (https://support.ring.com/hc/en-us).
Remove and Reconnect Your Device from the App
If you’re experiencing a Ring camera black screen, the first step is to remove the device from the Ring app and reconnect it. To do this, open the app and tap on the name of the Ring device you want to remove. From there, go to Device Settings > Remove Device. Once it’s removed, you can go through the setup process again by selecting ‘Set Up a Device’ from the Dashboard. During setup, make sure you are connected to your home WiFi network. After all setup steps have been completed, your Ring camera should be working properly again. If not, try troubleshooting with other simple steps such as restarting your phone or checking your cables and power connections. If all else fails, contact Ring Support for further assistance.
Try a Different Phone or Tablet
If you are experiencing a black or blank screen on your Ring camera, one of the first things you should try is to use a different phone or tablet to set up the device. Using a different device can help identify if the issue is due to an app, device hardware, or Wi-Fi connection. Before you do this, make sure that both your phone and Ring camera are powered off and unplugged for at least one minute. After that, plug in your Ring camera and power it on. Then open the Blink app on your new mobile device and follow the setup instructions. If you still experience issues with your Ring camera, please contact us for further assistance.
Uninstall and Reinstall the Ring App
Uninstalling and reinstalling the Ring app can be a useful troubleshooting step to fix a black screen on your Ring camera. Here are the steps to remove and reinstall the Ring app:
1. Open your device’s Settings app.
2. Tap on Apps & Notifications.
3. Tap on the Ring app in the list of installed apps.
4. Tap Uninstall and confirm when prompted.
5. Go to the App Store or Google Play Store and search for “Ring”.
6. Download and install the Ring app and sign in with your account information.
7. Once you log in, you should see all of your Ring devices, including the camera with a black screen.
8. To reconnect the camera to your Wi-Fi network, select it from the list of devices, then enter your network credentials and press Next or Connect.
9. Test if your camera is working by opening its live view in the app or checking for movement notifications from it in the Activity tab of your Dashboard page in the app
