Having trouble with Mubi on your Samsung TV? No stress! This guide will show you easy steps to fix the issue, so you can enjoy your favorite shows smoothly again.
1. Check your internet connection
For smooth streaming on Mubi, make sure your Samsung TV has a fast, stable internet link.
- Verify that your TV is connected to your Wi-Fi network or an Ethernet cable
- Perform a speed test using your TV’s internet browser or a separate device to check your bandwidth
- If necessary, restart your modem or router and reconnect your TV to the network
2. Verify your subscription and account details
Having trouble streaming on Mubi? Check your account details to fix it.
- Ensure that your Mubi subscription is active and up-to-date
- Double-check your login credentials to confirm that they are correct
- Sign out of your Mubi account on your Samsung TV and sign back in to refresh your account information
3. Update your Samsung TV and Mubi app
Old software might cause problems between your Samsung TV and Mubi app. Here’s how to update your devices:
- For your Samsung TV, navigate to Settings > Support > Software Update > Update Now and follow the on-screen instructions
- To update the Mubi app, go to the app’s settings on your TV and check for available updates
4. Clear cache and data for the Mubi app
Stuck with app glitches on your Samsung TV? Clearing cache and data might be the fix you need, removing pesky temporary files or corrupted data in the Mubi app. Learn how here.
- Navigate to Settings > Apps > Mubi > Clear Cache and Clear Data on your Samsung TV
- Relaunch the Mubi app and try streaming your content again
5. Adjust video and audio settings on your Samsung TV
Sometimes, your Samsung TV’s video and audio settings might mess with the Mubi app. Here’s how to fix that:
- Go to Settings > Picture or Settings > Sound on your Samsung TV
- Adjust the video and audio output settings to match your TV’s capabilities
- If you’re using external speakers or a soundbar, ensure that they are properly connected and configured
6. Reinstall the Mubi app
Fix your Mubi app by reinstalling it. This clears up any glitches or bad files. Here’s how to do it:
- Uninstall the Mubi app by navigating to Settings > Apps > Mubi, then select Delete
- Reinstall the app from your TV’s app store, and sign in with your account details
- Test the app to see if the issue has been resolved
7. Check for known issues and outages
Having trouble with Mubi? It might be down. Check if there are any known issues affecting the service.
- Visit the Mubi Help Center or social media channels to see if there are any reported outages or service interruptions
- If an outage is reported, you may need to wait until the issue is resolved by the service provider
8. Contact customer support
Tried everything and Mubi still won’t play on your Samsung TV? It’s time to reach out to customer support for extra help. Click here for more.
- Reach out to Mubi customer support through their website or phone helpline
- Alternatively, contact Samsung customer support for help with your specific TV model
Conclusion
With this easy guide, fixing Mubi on your Samsung TV can be a breeze. Start by checking your internet and account info. Then, update your software, clean out cache and data, and reinstall the app if you need to. Still stuck? Reach out to Mubi or Samsung’s customer support for more help. They’re there to assist you!
