Are you having trouble getting Disney Plus to work on your Sony TV? Don’t worry, you’re not alone! In this blog post, we’ll cover how to troubleshoot and fix the issue so you can get streaming again. Keep reading and follow our simple steps – soon enough, you’ll be enjoying all your favorite Disney content!
1. Understand the Problem
Before attempting any troubleshooting steps, it is important to understand the root of the problem. In this case, it is likely that the Disney Plus app is not working on your Sony TV due to a conflict between apps on the device, an outdated version of the Disney Plus app, or an issue with your internet connection. It could also be due to obstructions blocking your device’s Wi-Fi signal or a problem with your DNS settings. To ensure that you are able to resolve the issue, it is important to first identify any potential causes of the error.
2. Check for System Updates
In addition to ensuring that your internet connection is strong, it’s also essential to check for any available system updates. It’s possible that the error you’re experiencing is related to an outdated version of the Disney Plus app. If your Sony smart TV has an outdated version of Disney Plus, you may need to update it in order to access content or fix the issue. To do this, check for system updates on your Sony TV and follow the instructions provided.
3. Confirm Your Internet Connection
The next step is to confirm your internet connection. Make sure you are connected to a stable Wi-Fi network and that your internet download speed is faster than 5 Mbps. If you are having trouble with the Disney Plus app, double-check that you have a working internet connection. Additionally, try disconnecting your cellular or Wi-Fi internet to see if that helps. It’s also possible that the network you are using is blocking Disney Plus, so it might be helpful to try another device or location.
4. Reset Your Smart TV
Now that you have checked for system updates and confirmed your internet connection, it’s time to reset your Smart TV. This can help clear any stored information that the Disney Plus app needs in order to work properly. To do this, follow the instructions for your specific Sony TV model. Generally, you will need to go to your home screen and press left, select Apps, hover over Disney Plus, and press the OK button until you have the option to power cycle (turn your device off and on again). Finally, clear the cache of any stored information. Doing this regularly can help prevent it from happening again in the future.
5. Reset Your Router
Once you have confirmed your internet connection and updated your smart TV, you may need to reset your router. To do this, unplug the power supply from your router. Wait for a minute and then plug it back in. This will reset all of the settings on your router, allowing Disney Plus to connect properly.
6. Check for Obstructions
In addition to system updates, internet connection and router reset, it’s also important to check for any obstructions that might be interfering with your signal. This could be items like large furniture or appliances blocking the signal path between your router and TV. It’s a good idea to ensure that the router and TV are in line of sight with each other, with no obstructions in the way. If you do find that there are items in the way, try to move them out of the way or even reposition your router if possible.
7. Change Your DNS Settings
If you’re still experiencing issues with Disney Plus on your Sony TV, you might want to try changing your DNS settings. Log in to your Wi-Fi router settings and change your DNS settings to OpenDNS, Cloudflare, or Google. Additionally, in the device network settings, there is an IPv6 address for the DNS that allows the devices to utilize DNS. This will help ensure that you have better connection to the streaming service and reduce the chances of any errors occurring.
8. Contact Customer Service
If all the above steps have failed to solve the issue, it is time to contact Disney customer service. They can provide further help and assistance when Disney Plus isn’t working on Sony TV. You can call them on 800-723-4763 or go to their “Help Center” page to submit a ticket.
9. Try a Different Device
If the issue is still persisting, then it might be worth trying Disney Plus on a different device. If you have another compatible device or web browser available, try running Disney Plus on that one. If it works on the other device, then the problem is likely with your Sony TV. You can also check if your current VPN is compatible with Disney Plus, as some VPNs may block access to the streaming service.
10. Consider Purchasing a New TV
If all else fails and your Sony TV is still not working with Disney Plus, then you may want to consider purchasing a new TV. Many of the latest models from brands such as LG, Samsung, Sony and TCL have built-in support for streaming services such as Disney Plus. These models can provide a more reliable streaming experience and are well worth the investment if you’re an avid Disney Plus viewer.
