Having trouble with Discovery Plus on your Vizio TV? No stress! This guide is here to help. We’ll take you through easy troubleshooting steps so you can fix the issue and enjoy your favorite shows smoothly again.
1. Check your internet connection
For smooth streaming on Discovery Plus, make sure your Vizio TV has a fast and stable internet connection.
- Verify that your TV is connected to your Wi-Fi network or an Ethernet cable
- Perform a speed test using your TV’s internet browser or a separate device to check your bandwidth
- If necessary, restart your modem or router and reconnect your TV to the network
2. Verify your subscription and account details
Having trouble streaming? Check your Discovery Plus account or subscription details to fix it.
- Ensure that your Discovery Plus subscription is active and up-to-date
- Double-check your login credentials to confirm that they are correct
- Sign out of your Discovery Plus account on your Vizio TV and sign back in to refresh your account information
3. Update your Vizio TV and Discovery Plus app
Keep your Vizio TV and Discovery Plus app in sync by updating your devices to avoid glitches.
- For your Vizio TV, navigate to Menu > System > Check for Updates and follow the on-screen instructions
- To update the Discovery Plus app, go to the app’s settings on your TV and check for available updates
4. Clear cache and data for the Discovery Plus app
Having trouble with the Discovery Plus app? Sometimes, junk files or bad data are the culprits. But, if you’re using a Vizio TV, there’s no direct way to clean up these files for specific apps. Don’t worry, though! There’s a workaround you can try:
- Perform a power cycle by turning off your Vizio TV, unplugging it for at least 30 seconds, then plugging it back in and turning it on
- If issues persist, you may need to perform a factory reset on your Vizio TV, but be aware that this will erase all your settings and app data
5. Adjust video and audio settings on your Vizio TV
Sometimes, your Vizio TV’s video and audio settings can mess with the Discovery Plus app. Here’s how to tweak them:
- Go to Menu > Picture or Menu > Audio on your Vizio TV
- Adjust the video and audio output settings to match your TV’s capabilities
- If you’re using external speakers or a soundbar, ensure that they are properly connected and configured
6. Reinstall the Discovery Plus app
Having trouble with Discovery Plus? A quick reinstall can fix glitches or corrupt files. Here’s how to do it:
- Uninstall the Discovery Plus app by navigating to the app on your Vizio TV, pressing and holding the OK button, then selecting Remove App
- Reinstall the app from your TV’s app store, and sign in with your account details
- Test the app to see if the issue has been resolved
7. Check for known issues and outages
When Discovery Plus acts up, it might be down or having issues. Here’s how you can check:
- Visit the Discovery Plus Help Center or social media channels to see if there are any reported outages or service interruptions
- If an outage is reported, you may need to wait until the issue is resolved by the service provider
8. Contact customer support
Tried everything and Discovery Plus still won’t work on your Vizio TV? It’s probably time to reach out to customer support for more help.
- Reach out to Discovery Plus customer support through their website or phone helpline
- Alternatively, contact Vizio customer support for help with your specific TV model
Conclusion
This easy-to-follow guide will help you fix most Discovery Plus problems on your Vizio TV. Start by checking your internet and account details. Then, update your software, clear cache and data, and reinstall the app if necessary. Still stuck? Reach out to Discovery Plus or Vizio customer support for extra help.
