Having trouble with Criterion on your Samsung TV? No stress! This guide will show you easy troubleshooting tips to fix the issue quickly, so you can enjoy your favorite shows smoothly again.
1. Check your internet connection
To enjoy streaming on Criterion smoothly, make sure your Samsung TV has a stable, fast internet connection.
- Verify that your TV is connected to your Wi-Fi network or an Ethernet cable
- Perform a speed test using your TV’s internet browser or a separate device to check your bandwidth
- If necessary, restart your modem or router and reconnect your TV to the network
2. Verify your subscription and account details
Having trouble streaming? Check your Criterion account or subscription details to fix it.
- Ensure that your Criterion subscription is active and up-to-date
- Double-check your login credentials to confirm that they are correct
- Sign out of your Criterion account on your Samsung TV and sign back in to refresh your account information
3. Update your Samsung TV and Criterion app
Old software might stop your Samsung TV and Criterion app from working together. Here’s how to update them:
- For your Samsung TV, navigate to Settings > Support > Software Update > Update Now and follow the on-screen instructions
- To update the Criterion app, go to the app’s settings on your TV and check for available updates
4. Clear cache and data for the Criterion app
Having trouble with the Criterion app? Clearing cache and data can fix problems caused by junk files or bad data. Here’s how to do it on Samsung TVs:
- Navigate to Settings > Apps > Criterion > Clear Cache and Clear Data on your Samsung TV
- Relaunch the Criterion app and try streaming your content again
5. Adjust video and audio settings on your Samsung TV
Sometimes, your Samsung TV’s video and audio options might mess with the Criterion app. Here’s how to tweak them:
- Go to Settings > Picture or Settings > Sound on your Samsung TV
- Adjust the video and audio output settings to match your TV’s capabilities
- If you’re using external speakers or a soundbar, ensure that they are properly connected and configured
6. Reinstall the Criterion app
Having trouble with the Criterion app? Reinstalling it can fix issues or corrupted files. Here’s how to do it:
- Uninstall the Criterion app by navigating to Settings > Apps > Criterion, then select Delete
- Reinstall the app from your TV’s app store, and sign in with your account details
- Test the app to see if the issue has been resolved
7. Check for known issues and outages
Having trouble with Criterion? It might be down. Check if there are any reported problems or outages.
- Visit the Criterion Help Center or social media channels to see if there are any reported outages or service interruptions
- If an outage is reported, you may need to wait until the issue is resolved by the service provider
8. Contact customer support
Tried everything and Criterion still won’t play on your Samsung TV? It’s time to reach out to customer support for help. Click here for more info.
- Reach out to Criterion customer support through their website or phone helpline
- Alternatively, contact Samsung customer support for help with your specific TV model
Conclusion
With this easy guide, fixing Criterion on your Samsung TV should be a breeze. Start by making sure your internet and account details are correct. Then, update your software, clear cache and data, and reinstall the app if necessary. Still stuck? Reach out to Criterion or Samsung’s customer support for extra help.
