Having trouble playing Amazon Music on your Echo Dot? No worries! There are easy troubleshooting steps you can try to fix the issue. Let’s dive into the solutions:
1. Reset your Echo device and modem/router
- Unplug your Echo device and turn off your modem/router.
- Wait for a few seconds, then turn on your modem/router.
- Once your Internet connection is up and running, plug your Echo device back in.
- Try playing Amazon Music again.
2. Update your Echo device:
- Say “Alexa, check for updates” to your Echo Dot.
- Wait for the device to check for and install updates, if available.
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3. Reconnect your music service:
- Go to the settings on your Echo Dot.
- Remove your music service from the settings.
- Add the music service back.
- If you are using Amazon Music, try deregistering the device from the “my content and devices” page, then sign back in.
4. Move your device away from sources of interference:
- If your Echo Dot is near walls, metal objects, or sources of interference like baby monitors or microwave ovens, move it away from them.
5. Connect to your router’s 5 GHz channel:
- If your router supports both 2.4 GHz and 5 GHz channels, try connecting your Echo Dot to the 5 GHz channel.
6. Factory reset your device:
- If none of the above steps work, try resetting your Echo Dot to its factory settings.
7. Check the privacy and parental control settings on your BT router:
- Log in to your BT account as the account holder.
- Go to the privacy and parental control settings on your BT router.
- Make sure the media streaming control is not set to “strict.”
- Save the changes and try playing Amazon Music again.
By trying these tips, you can usually fix the problem of Amazon Music not working on your Echo Dot. If it’s still not playing right, don’t worry—Amazon’s support team is there to help you out.
