Struggling to get Alexa to play your favorite tunes from Spotify? You might be bumping into a playback restriction. This snag can pop up if you’re on Spotify’s free plan or if too many devices are linked to your account for music streaming. Don’t worry! In this article, we’ll walk you through some easy fixes for this playback hiccup with Alexa.
Check Your Spotify Account Type
Having trouble playing Spotify on Alexa with a free account? That’s because free Spotify limits how many gadgets can stream tunes simultaneously, leading to hiccups with Alexa. The solution? Switch to Spotify Premium for endless music on any device, ensuring smooth Alexa jams.
Check Your Device Limit
If you’re a Spotify Premium user but can’t play music on Alexa, you might have hit the device limit. Spotify lets Premium members stream tunes on up to six devices simultaneously. To get Alexa playing your jams, you might need to disconnect one of your devices from your Spotify account. It’s a simple fix to keep your music flowing!
To remove a device from your account:
- Go to the Spotify website and log in to your account
- Click on the “Account” tab in the top right corner of the page
- Under the “Your Devices” section, click on the “See Devices” button
- Find the device you want to remove and click on the “Remove Device” button next to it
Reset Your Alexa Device
If you’re having trouble playing Spotify on your Alexa, even after checking your account type and device limit, a reset might be the fix. Resetting your Alexa can solve connection problems with Spotify.
To reset your Alexa device:
- Disconnect the device from power
- Wait for a few seconds and then reconnect the device to power
- Wait for the device to fully boot up and then try playing music from Spotify again
Contact Spotify Support
If you’ve followed all the steps and still face issues with Alexa not playing your tunes, it might be time to reach out for help. Get in touch with Spotify support via their website or app for more guidance.
To contact Spotify support through the website:
- Go to the Spotify website and log in to your account
- Click on the “Help” tab in the top right corner of the page
- Click on the “Contact Us” button in the top right corner of the page
- Select the appropriate category and subcategory for your issue
- Follow the prompts to submit your issue to Spotify support
To contact Spotify support through the app:
- Open the Spotify app on your device
- Tap on the “Settings” icon in the bottom right corner of the screen
- Tap on the “Help” tab
- Tap on the “Contact Us” button
- Select the appropriate category and subcategory for your issue
- Follow the prompts to submit your issue to Spotify support
